Frequently Asked Questions

Yes! Haus of Deetz is a small, family-run spooky business. Our products are handmade or made to order, so every piece receives individual attention.

Your tumbler will feature the design shown, but handmade elements such as glitter, colors, and drip effects may vary slightly. These small differences make every tumbler unique.

Our insulated tumblers are designed to keep drinks cold for more than 24 hours. Results may vary depending on use and surrounding conditions.

Yes. Our 40-ounce tumblers include a lid with a straw opening and a straw. Check the individual product listing for any additional features, such as a handle or sliding closure.

Yes! Select the CUSTOM Tumbler listing if you want a theme that is not already offered in our shop. After placing your order, contact us with your requested theme, drip color, and other design details.

Most handmade items and in-stock shirts require approximately 3–5 business days for processing. Epoxy tumblers that must be made may require approximately 7–9 days before shipping.Preorder items can take longer. Please review the individual product listing for the most accurate estimate.

After shipment, most domestic orders arrive within approximately 2–5 business days, depending on the postal service.International delivery may take approximately 2–12 weeks, depending on the destination and customs processing.

Yes. Please email us for an international shipping rate before ordering. Customers are responsible for any customs duties, taxes, or fees charged by their country.

A preorder allows you to reserve an item before it becomes generally available. Preorder fulfillment can take approximately 10–25 business days, depending on production and where the item is being supplied from.

All sales are currently final. An exception may be made when the wrong shirt size was purchased.For an eligible shirt exchange, the item must be unworn and unwashed. The customer is responsible for return shipping costs, including shipment of the replacement. Eligible customers may also arrange free pickup from the Orlando area.Please contact us before returning anything.

Once an order has been accepted by USPS and tracking information has been provided, Haus of Deetz is not responsible for packages lost or damaged in transit.For domestic orders, contact USPS at 1-800-275-8777. For an international order, contact your local postal or customs office.

Email hausofdeetzco@gmail.com. Please include your order number and the date your order was placed so we can assist you as quickly as possible.

Availability changes as products are made or restocked. Check the shop regularly and follow @hausofdeetz_ on Instagram for product news and updates.